Privacy Policy

Last updated: November 17, 2025

StructuredWave (“we”, “us”, “our”) provides an enterprise cloud migration wave planning platform. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

Information We Collect

• Account data: name, email, password (hashed), company, role, optional phone.
• Usage data: actions within the app, diagnostics, device/browser metadata.
• Content data: CSV/Excel uploads and derived wave plans.
• Support data: messages you send to our support channels.

How We Use Information

• Provide and improve our services, including wave planning and reporting.
• Authenticate users and secure accounts.
• Process payments via our chosen payment provider(s).
• Respond to support requests and communicate service updates.
• Meet legal and compliance obligations.

Legal Bases (EEA/UK)

• Contract: to provide the service you request.
• Legitimate interests: product improvement, security, and fraud prevention.
• Consent: where required for optional analytics or marketing.
• Legal obligation: tax, accounting, and regulatory requirements.

Data Sharing

We share data with trusted processors to operate the service (e.g., hosting, storage, email, payments). We require appropriate contractual safeguards and only share what’s necessary.

International Transfers

Your data may be processed in countries outside your own. Where applicable, we use appropriate safeguards (such as Standard Contractual Clauses) to protect personal data.

Data Retention

We retain personal data for as long as needed to provide the service and meet legal obligations. You can request deletion of your account data subject to legal limits.

Your Rights

• Access, rectify, or erase your personal data.
• Object to or restrict certain processing.
• Data portability, where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your supervisory authority.

Security

We use technical and organizational measures to protect data. No method of transmission or storage is 100% secure; we continuously improve our safeguards.

Cookies

We use cookies and similar technologies for essential functionality, security, and optional analytics. See our Cookie Policy for details and controls.

Contact

Email: hello@structuredwave.co.uk
Trading name: StructuredWave (sole trader)
Address: [Your postal address here]

This page provides general information and does not constitute legal advice. Please adapt with your details as needed.